What is the minimum order quantity?
Test, mixed-SKU and commercial order conditions depend on the selected products, packing profile and current supply. We confirm the workable structure for each inquiry.
Shipping & order FAQ
Confirm the facts before the order moves.
Product, packing, loading, delivery and claim conditions can change by order. The final terms are the terms confirmed in writing.
How do I receive a formal quotation?
Send the selected products, specifications, quantity and destination. Confirmed commercial terms are issued in writing.
How long from order to shipment?
Preparation time depends on the product, order structure, packing and route. Production and ocean transit are stated separately.
Which ports do you ship to?
Send the destination port or inland city. We will confirm whether a workable route and quotation can be provided.
How are slabs packaged?
Packing depends on the selected product, order, route, destination requirements and agreed quality controls. The confirmed method is stated in writing.
Can I get samples first?
Sample size, cost, freight and traceability are confirmed for the selected products and request.
What if slabs arrive damaged?
Inspection, loading evidence, insurance, notification deadlines and the claim process are agreed before order confirmation.
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